ALL YOUR TECH NEEDS COVERED
Much more than just POS, we have all your technology needs covered. From local support to firewall management to 4G backup. Your one stop shop for all of your IT needs.
Click below to download our Customer Support User’s Guide
Customer support user Guide
Local installation, local support. Let us manage your installation, face to face, from start to finish. Planning meeting, database development, in person training sessions, onsite installation and we are there with you for your launch of your new POS. Need local support? We have you covered. 24×7 onsite assistance available under a contract or as needed. Need to swap some hardware out in the same day, come see us or we’ll come to you. Part repairs, exchanged or replaced. We’ve also got you covered for any supply need and will match any local price.
Proactive network monitoring gives our team the ability to quickly diagnose and resolve issues before they become a problem for your restaurant. Our cloud hosted solutions include gateway and local network visibility so that we have complete insight into your network operations from the internet gateway, all the way down to the device level. Our advanced troubleshooting tools allow us to fix most of your network problems remotely and avoid the cost and time of an on-site visit.
Our firewall offerings provide content filtering and intrusion protection. Combine them with our Business Security (antivirus & Antispyware) to protect your POS server or PC. All solutions to ensure you can meet the demands of PCI Security requirements.
Our POS Server monitoring and access service is a Trustwave Certified solution, with Two-Factor Authentication, that reduces your costs and avoids service interruptions. Your POS Server is monitored to proactively alert us before your business operation is disrupted, while instant remote connection allows us to repair your problems remotely, all without compromising PCI Security requirements.
Tired of running a 24×7 support center? Trouble finding the right staff and keeping up with training? Let DCRS do the work for you. We support other POS dealers throughout the US by becoming an extension of their support center. Route your clients to us and allow us to represent your 24×7 call center. Stay in the know with daily reporting and insights into your clients. Call us today to learn about the number of POS Systems we can support.
Our Support Plan customers can receive assistance on these ever-changing security requirements. We monitor regulations, can deliver software version updates with Software Update Licensing, and can provide update installation services when necessary. However, having a software version on the PA-DSS validated list satisfies only 1 of 12 minimum requirements. We can provide guidance on meeting the many other responsibilities, which are all part of a Merchant’s contractual obligation with the Credit Card Issuers.
Available for SpotOn clients only. Why pay thousands or waste valuable time when we can do it all for you? For simple, custom built websites, let us do the heavy lifting. A custom site, at a do it yourself price. Hosting, support & dashboard, all included.
Who is minding your business and your cash flow? Now capture transaction data from your POS System and have it burned into a digital video image as evidence of what took place. Then do a filtered search from the stored database to retrieve any video clip containing any transaction exceptions. Reduce employee theft and manage operations.
Whether your system is cloud-based or on-premise, never miss a beat with our 4G Internet Backup solution.
